Gaya 9When you open an account or use our services, we collect certain information. This privacy policy openly explains what that information is, why it is collected, and how it is kept secure.
We believe transparency is the best security
All your personal data and transactions are protected with 256-bit SSL encryption. No third party can intercept your data in transit.
Gaya 9 never sells your personal data to advertisers, data brokers, or any third party. Your information is used solely to improve our services.
What data we hold, why we hold it, and how long we keep it — all of it is clearly laid out in this policy. No hidden terms, no fine print.
You may request deletion of your personal data at any time. Unless we are legally required to retain it, we will action your request within 30 days.
In the event of a data security breach, we will notify affected users directly within 72 hours and take all necessary steps.
We will inform you which cookies we use and why. You have the option to reject non-essential cookies.
Gaya 9When you create an account or use our services, we collect certain information. This falls into two categories — what you provide directly, and what is automatically gathered from your device or browser.
| Data Type | What We Collect | When collected |
|---|---|---|
| Identifying Information | Name, Date of Birth, Nationality | At Registration |
| Contact Details | Mobile number, email address | At Registration |
| Proof of Identity | NID / Passport Photo | During KYC Verification |
| Financial Information | Mobile Pay/Nagad number, transaction history | Deposit / Withdrawal Times |
| Device Information | IP address, browser, operating system | During site visits |
| Gaming Data | Betting History, Session Duration | Play Time |
Please Note: We only collect information that is strictly necessary. No excessive or irrelevant data is ever requested.
Gaya 9 Your information is used solely for the purposes listed below. We will never use it for any reason not stated in this policy:
Marketing communications: You can unsubscribe from marketing emails or SMS at any time. Update your "Notification Preferences" in account settings or contact our support team.
Gaya 9 Your personal data is never sold. However, limited information may be shared with trusted parties in specific circumstances:
Gaya 9 Cookies and similar technologies are used on the website and app. Cookies are small text files stored in your browser.
Cookie controls: You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies will prevent you from logging in.
Gaya 9 No data is kept longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction History | 7 Years | Financial Regulations |
| KYC Documents | 5 years after account closure | AML Compliance |
| Gaming Logs | 3 Years | Dispute Resolution |
| Customer Service Chat | 2 Years | Service Improvement |
| Marketing Preferences | Until consent is withdrawn | User Preferences |
Gaya 9 We respect your right to data privacy. You may exercise the following rights:
Request a copy of the data we hold about you. A full report will be delivered within 30 days.
If any of your information is incorrect, you can request a correction. Contact our support team and the update will be made within 15 days.
After closing your account, you may request deletion of all data except what is required to be retained by law.
You can request that we stop using your data for specific purposes, such as opting out of marketing communications.
You may request your data in a machine-readable format (JSON/CSV).
You may object to automated decision-making or profiling and request a human review.
Send Request: To exercise any of the rights above, email us at support@gaya9.best or reach out via Live Chat. We will respond within 30 days.
Gaya 9 Strictly not for anyone under 18. We do not knowingly collect personal information from minors.
For Parents: We recommend using parental control software on your devices to help protect children online.
Gaya 9 The platform uses game software providers, payment gateways, and analytics tools. Each of these third parties operates under its own privacy policy.
Gaya 9 This privacy policy may be updated from time to time. We will notify you before any significant changes take effect:
Recommendation: Review this page periodically to stay up to date with our latest policy.
If you have any questions, concerns, or complaints regarding this privacy policy, Gaya 9Contact the data protection team at:
Support@gaya9.best
Live Chat
Active 24/7
Response Time
Within 72 Hours
For further assistance: Our FAQ page You'll find answers to common questions here. For detailed legal information, visit our Terms & Conditions Read.